Hours: Normal business hours are M-F, 8am-4:30 pm EST. Emergency
service and weekend service is available, call for details.
for Quote -- We are more than happy to quote you on any of our products
or services. However, lately we have been dealing with many customer's
who call us and ask for quotes verbally and then end the conversation
asking for written quotes. The end result is double the work and
double the time for us. Don't get us wrong, it's a good problem
to have and if it only happened occasionally that would be one thing,
but it's becoming a frequent issue. So, we ask you to please contact
us, fill out our sales form, or fax us if you need a quote in writing.
If you have specific questions or need a quote over the phone, please
feel free to call us. Sorry if this is an inconvenience for you
but due to the volume of calls and requests that we receive, it
has become a real time issue for us. The same holds true for product
availability inquiry. If you need availability info, please email
or fax your requests in to us.
Info --- We are a weighing scale sales and service company. NOT
AN AUCTION INFORMATION DEPOT. If you bought your scale/balance on
Ebay, or are considering bidding/listing a weighing related item
on Ebay or any other auction site --- Please do not call us asking
for prices or additional info just so you can use the info on an
auction site! We are a business! If you've already bid/purchased
the item, please contact who you bought the scale from for help.
If they can't help you, please contact the scale manufactuer of
the item. We will sell you parts, manuals, or additional related
/ Broken items --- If your scale/balance shows an error code or
is broken and you purchased it from us, we'll gladly try to help
& assist anyone that originally purchased the item from us.
Unfortunately, many people tell us they bought the scale from us
and actually did not. Then once we determine that they never purchased
the item from us, we'll hear "well, I actually don't know where
we bought the scale"... If we can't find your order info in
our database we will refer you to the manufacturer of the product.
Information: You may pay with credit card--We accept Mastercard,
Visa, Discover & American Express. We also accept cashier's
checks & money orders. All payments must be made in US dollars.
We also accept Government impact cards (p-cards)
some instances with proper credit references, we will allow you
to open a NET 30 account which will allow you the opportunity to
issue purchase orders (continental US only). Our credit checks on
your company are extremely thorough and normally take at least 3
to 8 business days and THEN your order is entered. So, if you need
an item in a hurry and you don't have an account with us, the best
bet is to pay with credit card.
you send personal or business check by mail, we must wait for the
check to clear the bank (normally around 7 business days). In the
meantime, product availability & lead time is subject to change
tax will be added to the order total for our North Carolina Customers.
*Also, please take note that many of our vendors are now being required
to charge sales tax for items dropshipped to certain states. You
may be contacted and/or billed for sales tax or need to supply a
state sales tax exemption certificate. In additon, please note that
if we don't have an obligation to collect state sales tax in your
state, you must self report use tax on your purchase.
The standard method of shipment for internet orders is UPS Ground
Service. In some instances, Fed Ex may be used but could incur an
additional charge. We don't ship to PO boxes. If any item ordered
is temporarily out of stock, the available merchandise will be shipped
immediately. Back-ordered items will be shipped within 30 days.
Credit card orders are billed when we ship the order. Items that
exceed 100 pounds will be shipped FOB.
Many times delivery drivers will leave packages on the front porch,
in the garage, at the front door, etc... and never get a signature.
If you're concerned that your package could be stolen before you
are able to retrieve it, you need to mention that at the time of
order so that we can request that the delivery driver must get a
signature before leaving the item. Or, you can have the item shipped
where you know it will be signed for.
if your item is delivered and then stolen, we are not responsible
for that and you will have to work with your local police and/or
the delivery company to try and find your item.
Collect -- we make every attempt to honor your wishes and ship collect
and charge the freight to your account number. However, sometimes
that is either not possible or freight charges end up being prepaid
and added to your bill. Also, believe it or not, we're human and
we might actually miss seeing it on a purchase order as well. In
the event you request freight collect shipping and the charges end
up being added to your bill instead, you are STILL responsible for
the shipping costs and YOU WILL BE BILLED. We can not absorb your
shipping charges since you still received the product(s). So when
placing orders, please realize this is our policy and act accordingly.
items -- Heavy items (example: floor scales) are shipped via motor
freight to business addresses only (Zoned Commercial). In order
to offload the merchandise, you need to have either a loading dock
or fork-lift. All other charges are the buyers responsibility....ex:
Liftgate, Residential, Construction, or Military
Scales in to be repaired
send in an item for evaluation and a repair quote please fill out
a form with the information below and send it in with the instrument.
(You are responsible for freight to & from)
2) Your organizations name
3) Shipping and billing addresses
4) Phone number
5) Fax number
6) The make, model, and serial number of the instrument to be repaired
7) A brief problem description
pack the balance/scale as safely as possible for shipping, preferably
in the original box. We are not responsible for items damaged during
shipping or items that come in with no contact information.
Policy: All return claims must be made within ten (10) days of shipment
date. After that date, only the manufacturer's warranty is effective.
Please call (919) 776-7737 to obtain a Return Authorization Number
before sending any merchandise back to us.
returned items must be received in NEW condition with all manuals,
parts, accessories and paperwork intact and in ORIGINAL packaging
... Restocking fees are applicable on any return or refund -- Despite
charging the restocking fee, we lose money on returned items because
of shipping, time, handling, repackaging, item depreciation, credit
card transaction fees, and other costs.
Customer assumes all shipping fees - Shipping charges are not refundable.
Defective items will be replaced without charge.
We suggest shipping your package with additional insurance coverage.
This protects your package from damage or loss.
All warranty service for original customers is provided by the manufacturer
of the product purchased. Warranty terms vary from product to product.
Please be sure that you read the manufacturer's warranty terms and
conditions as soon as you receive your product. To use the manufacturer's
warranty, please check your owner's manual for the customer service
number of the manufacturer of the product you purchased. If you
can not locate the number, please call us at (919) 776-7737 or e-mail
us and we can assist you in obtaining the correct number. If you
would like a copy of the warranty prior to purchasing, please call
us and we will be happy to fax it to you. Please note, many of the
manufacturer warranties only cover items located in the United States.
PRODUCTS SOLD BY US ARE WARRANTEED BY THE MANUFACTURER. WARRANTIES
VARY FROM MANUFACTURER AND MODEL, BUT MOST OF OUR PRODUCT SPECIFICATIONS
PAGES SPECIFY THE DURATION OF THE WARRANTY BY THE MANUFACTURER.
WARRANTY FOR THE PERIOD SPECIFIED BY MANUFACTURER IS FOR COMPONENTS
THAT PROVE TO BE DEFECTIVE UNDER NORMAL USE. DAMAGED RESULTING BY
ACCIDENT OR MISUSE, OR AS A RESULT OF SERVICE OR MODIFICATION BY
ANYONE OTHER THAN THE MANUFACTURER IS NOT COVERED UNDER WARRANTY.
YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COST ASSOCIATED WITH RETURNING
THE SCALE / BALANCE TO THE MANUFACTURER. PLEASE CONTACT US BEFORE
SENDING ANY ITEM BACK.
& Standards: We've has been selling, servicing, and renting
scales and weighing systems since 1980. In that time, the organization
has developed consistent and reliable means of insuring that the
customer's scales and weighing needs are being consistently met
and documented. Our testing weights are certified by the state of
North Carolina and those certification numbers are available.
Pricing, specification and availability of our products are subject
to change without notice. We are not responsible for typographical
errors or manufacturers claims. If there is a specific feature or
characteristic that you must have -- please mention it at the time
of the quote or worst case at the time of the order placement. We
can check & see if the feature is included and save all of us
a lot of time and effort. We are not responsible for the extra costs
and trouble that is caused by customer's who order the wrong item
or assume that certain equipment will do certain things. Please,
ask before you buy!
Policy Statement: We respect the privacy of our customers. We do
not sell or distribute your information without your permission.
in effect at that time.
are sensitive devices made for use in specific environments, under
certain conditions, and for specific applications.
Misuse of the scale may cause permanent damage to the scale, serious
injury to the user, or be illegal in certain circumstances.
The following is a partial, but not exhaustive, list of common misuses
and dangers where user liability, damage and/or injury (including
death) could occur.
connect an electrical device to an unprotected, non suited or incorrectly
wired electrical outlet.
To tamper with or modify the device.
To use a non-waterproof or unprotected scale in a very humid or
corrosive environment or application.
To use a non-explosion proof scale in a potentially explosive or
flammable environment or application.
To use a scale to weigh people when the scale has not specifically
been designed for this use.
To use a laboratory balance on a production line or in a non-laboratory
To let untrained people or children use the devices.
To use a non-approved and/or non-certified device in a LEGAL
FOR TRADE application. (Consult NTEP / Measurement Canada
for more information on this subject.)
We are not responsible to control use of the scale, or for where,
how or for what purpose the end user will operate the device.
We are not responsible for the words, actions or negligence, whether
verbal or in print form, by its distributors or re-sellers, with
respect to the use of its scales.
It is the purchaser's responsibility to determine suitability and
fitness of products for purchaser's particular purpose, application,
or intended use. If you have any questions or concerns on a product's
application for your intended use, please contact us prior to your
purchase. Our friendly, knowledgeable customer service/applications
support personnel are available to help you from 8:00 am to 4:30
pm EST Monday thru Friday (919) 776-7737.