GENERAL POLICIES

Company Hours: Normal business hours are M-F, 8am-4:30 pm EST. Emergency service and weekend service is available, call for details.

Requests for Quote -- We are more than happy to quote you on any of our products or services. However, lately we have been dealing with many customer's who call us and ask for quotes verbally and then end the conversation asking for written quotes. The end result is double the work and double the time for us. Don't get us wrong, it's a good problem to have and if it only happened occasionally that would be one thing, but it's becoming a frequent issue. So, we ask you to please contact us, fill out our sales form, or fax us if you need a quote in writing. If you have specific questions or need a quote over the phone, please feel free to call us. Sorry if this is an inconvenience for you but due to the volume of calls and requests that we receive, it has become a real time issue for us. The same holds true for product availability inquiry. If you need availability info, please email or fax your requests in to us.

Auction Info --- We are a weighing scale sales and service company. NOT AN AUCTION INFORMATION DEPOT. If you bought your scale/balance on Ebay, or are considering bidding/listing a weighing related item on Ebay or any other auction site --- Please do not call us asking for prices or additional info just so you can use the info on an auction site! We are a business! If you've already bid/purchased the item, please contact who you bought the scale from for help. If they can't help you, please contact the scale manufactuer of the item. We will sell you parts, manuals, or additional related items.

Repairs / Broken items --- If your scale/balance shows an error code or is broken and you purchased it from us, we'll gladly try to help & assist anyone that originally purchased the item from us. Unfortunately, many people tell us they bought the scale from us and actually did not. Then once we determine that they never purchased the item from us, we'll hear "well, I actually don't know where we bought the scale"... If we can't find your order info in our database we will refer you to the manufacturer of the product.

Payment Information: You may pay with credit card--We accept Mastercard, Visa, Discover & American Express. We also accept cashier's checks & money orders. All payments must be made in US dollars. We also accept Government impact cards (p-cards)

In some instances with proper credit references, we will allow you to open a NET 30 account which will allow you the opportunity to issue purchase orders (continental US only). Our credit checks on your company are extremely thorough and normally take at least 3 to 8 business days and THEN your order is entered. So, if you need an item in a hurry and you don't have an account with us, the best bet is to pay with credit card.

If you send personal or business check by mail, we must wait for the check to clear the bank (normally around 7 business days). In the meantime, product availability & lead time is subject to change without notice.

Sales tax will be added to the order total for our North Carolina Customers. *Also, please take note that many of our vendors are now being required to charge sales tax for items dropshipped to certain states. You may be contacted and/or billed for sales tax or need to supply a state sales tax exemption certificate. In additon, please note that if we don't have an obligation to collect state sales tax in your state, you must self report use tax on your purchase.

Shipping: The standard method of shipment for internet orders is UPS Ground Service. In some instances, Fed Ex may be used but could incur an additional charge. We don't ship to PO boxes. If any item ordered is temporarily out of stock, the available merchandise will be shipped immediately. Back-ordered items will be shipped within 30 days. Credit card orders are billed when we ship the order. Items that exceed 100 pounds will be shipped FOB.

Note: Many times delivery drivers will leave packages on the front porch, in the garage, at the front door, etc... and never get a signature. If you're concerned that your package could be stolen before you are able to retrieve it, you need to mention that at the time of order so that we can request that the delivery driver must get a signature before leaving the item. Or, you can have the item shipped where you know it will be signed for.

Otherwise, if your item is delivered and then stolen, we are not responsible for that and you will have to work with your local police and/or the delivery company to try and find your item.

Freight Collect -- we make every attempt to honor your wishes and ship collect and charge the freight to your account number. However, sometimes that is either not possible or freight charges end up being prepaid and added to your bill. Also, believe it or not, we're human and we might actually miss seeing it on a purchase order as well. In the event you request freight collect shipping and the charges end up being added to your bill instead, you are STILL responsible for the shipping costs and YOU WILL BE BILLED. We can not absorb your shipping charges since you still received the product(s). So when placing orders, please realize this is our policy and act accordingly.

Heavy items -- Heavy items (example: floor scales) are shipped via motor freight to business addresses only (Zoned Commercial). In order to offload the merchandise, you need to have either a loading dock or fork-lift. All other charges are the buyers responsibility....ex: Liftgate, Residential, Construction, or Military

Shipping Scales in to be repaired

To send in an item for evaluation and a repair quote please fill out a form with the information below and send it in with the instrument. (You are responsible for freight to & from)

1) Your name
2) Your organization’s name
3) Shipping and billing addresses
4) Phone number
5) Fax number
6) The make, model, and serial number of the instrument to be repaired
7) A brief problem description

Please pack the balance/scale as safely as possible for shipping, preferably in the original box. We are not responsible for items damaged during shipping or items that come in with no contact information.

Returns Policy: All return claims must be made within ten (10) days of shipment date. After that date, only the manufacturer's warranty is effective. Please call (919) 776-7737 to obtain a Return Authorization Number before sending any merchandise back to us.

All returned items must be received in NEW condition with all manuals, parts, accessories and paperwork intact and in ORIGINAL packaging ... Restocking fees are applicable on any return or refund -- Despite charging the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, credit card transaction fees, and other costs.

Customer assumes all shipping fees - Shipping charges are not refundable.
Defective items will be replaced without charge.
We suggest shipping your package with additional insurance coverage. This protects your package from damage or loss.

Warranty: All warranty service for original customers is provided by the manufacturer of the product purchased. Warranty terms vary from product to product. Please be sure that you read the manufacturer's warranty terms and conditions as soon as you receive your product. To use the manufacturer's warranty, please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you can not locate the number, please call us at (919) 776-7737 or e-mail us and we can assist you in obtaining the correct number. If you would like a copy of the warranty prior to purchasing, please call us and we will be happy to fax it to you. Please note, many of the manufacturer warranties only cover items located in the United States.

ALL PRODUCTS SOLD BY US ARE WARRANTEED BY THE MANUFACTURER. WARRANTIES VARY FROM MANUFACTURER AND MODEL, BUT MOST OF OUR PRODUCT SPECIFICATIONS PAGES SPECIFY THE DURATION OF THE WARRANTY BY THE MANUFACTURER. WARRANTY FOR THE PERIOD SPECIFIED BY MANUFACTURER IS FOR COMPONENTS THAT PROVE TO BE DEFECTIVE UNDER NORMAL USE. DAMAGED RESULTING BY ACCIDENT OR MISUSE, OR AS A RESULT OF SERVICE OR MODIFICATION BY ANYONE OTHER THAN THE MANUFACTURER IS NOT COVERED UNDER WARRANTY. YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COST ASSOCIATED WITH RETURNING THE SCALE / BALANCE TO THE MANUFACTURER. PLEASE CONTACT US BEFORE SENDING ANY ITEM BACK.

Certification & Standards: We've has been selling, servicing, and renting scales and weighing systems since 1980. In that time, the organization has developed consistent and reliable means of insuring that the customer's scales and weighing needs are being consistently met and documented. Our testing weights are certified by the state of North Carolina and those certification numbers are available.

Disclaimer: Pricing, specification and availability of our products are subject to change without notice. We are not responsible for typographical errors or manufacturers claims. If there is a specific feature or characteristic that you must have -- please mention it at the time of the quote or worst case at the time of the order placement. We can check & see if the feature is included and save all of us a lot of time and effort. We are not responsible for the extra costs and trouble that is caused by customer's who order the wrong item or assume that certain equipment will do certain things. Please, ask before you buy!

Privacy Policy Statement: We respect the privacy of our customers. We do not sell or distribute your information without your permission. By using our website, you agree to the terms of the privacy policy in effect at that time.

GENERAL DISCLAIMER

Scales are sensitive devices made for use in specific environments, under certain conditions, and for specific applications.
Misuse of the scale may cause permanent damage to the scale, serious injury to the user, or be illegal in certain circumstances.
The following is a partial, but not exhaustive, list of common misuses and dangers where user liability, damage and/or injury (including death) could occur.

To connect an electrical device to an unprotected, non suited or incorrectly wired electrical outlet.
To tamper with or modify the device.
To use a non-waterproof or unprotected scale in a very humid or corrosive environment or application.
To use a non-explosion proof scale in a potentially explosive or flammable environment or application.
To use a scale to weigh people when the scale has not specifically been designed for this use.
To use a laboratory balance on a production line or in a non-laboratory context.
To let untrained people or children use the devices.
To use a non-approved and/or non-certified device in a “LEGAL FOR TRADE” application. (Consult NTEP / Measurement Canada for more information on this subject.)
We are not responsible to control use of the scale, or for where, how or for what purpose the end user will operate the device.
We are not responsible for the words, actions or negligence, whether verbal or in print form, by its distributors or re-sellers, with respect to the use of its scales.

NOTE: It is the purchaser's responsibility to determine suitability and fitness of products for purchaser's particular purpose, application, or intended use. If you have any questions or concerns on a product's application for your intended use, please contact us prior to your purchase. Our friendly, knowledgeable customer service/applications support personnel are available to help you from 8:00 am to 4:30 pm EST Monday thru Friday (919) 776-7737.